Frequently Asked Questions

Your quick reference guide for all things Riverwalk. Browse common questions below about everyday operations, important contacts and maintenance requests.

Mailbox

Do I have a mailbox?

Yes, we will assign you one after lease commencement.

How do I set up my mailbox address?

You must go to the local post office. The closest location is 431 Common Street, Lawrence MA 01840

General

Is there a service request portal?

Yes! We use Commercial Cafe, which is a tool to communicate with facilities and the leasing team for non-emergency issues. You can place work orders for repairs directly in Commercial Cafe. We also use this portal for general tenant communications.

Sign up is easy! Property Management will send you a welcome email with the login information.

Who Do I call for non-emergency issues (i.e. small repairs, HVAC, pests)?

All non-emergency requests should be placed via the service request portal (Commercial Cafe).

Don't have access to the service request portal? No problem! Please email [email protected] and request for a user to be added.

Who do I call for emergency issues in my space (i.e. leak, locked out etc.)

Before 5pm, call property management: 978.681.7777
After 5pm, call the emergency line: 978.682.8455

Where do I dispose of my trash?

Building 280/282/290 - Dumpster near the parking garage entrance.
Building 354 - Dock 2
Building 360 - Outside to the right of entrance I
Building 370 - Dumpster located rear of building, near the highway.

See campus map link at the bottom of the page for the visual locations.

What is the process for getting signs approved for my business?

Getting signage approved is a simple process. Please view our process document HERE.

Important Contact Info

ProPark Mobility | 282 Merrimack Parking Garage Management Company

Contact Number: 617-794-6536

Property Management

E: [email protected]

P: 978-681-7777

Address: 280 Merrimack Street, Suite 101, Lawrence MA, 01843

Hunter Security: 781.496.8969